Privacy policy

Last updated: June 2022
on the processing of personal data

We consider ensuring the right to the protection of personal data as a fundamental MyEDU commitment, therefore we will dedicate all the necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or "GDPR"), as well as with any other applicable legislation on the territory of Romania. As one of the essential principles of this legal framework is transparency, we have prepared this document through which we want to inform you about how we collect, use, transfer and protect your personal data when you interact with us in connection with our products and services, including through our website or through the applications available on your mobile phone.

We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in the way we process your personal data or any changes to legal requirements. In the event of any such change, we will display on our website the amended version of the Privacy Policy, which is why we kindly ask you to periodically check the content of this Privacy Policy.

1. Who we are and how you can contact us

MyEDU is the trade name of Ionut-Valentin RADU, a legal person of Romanian nationality (here in after "MyEDU " or "we"). For the purposes of data protection legislation, we are a controller when we process your personal data.

As we are always opened to find out your opinions, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact the MyEDU Data Protection Officer at the e-mail address or

2. What categories of personal data we process

In general, we collect your personal data directly from you, so you have control over the type of information you provide to us. By way of example, we receive information from you thus:
a) When you create a MyEDU account, you send us: e-mail address, name, and surname;
b) Within your page Personal (My Account) from the MyEDU platform you can add additional information, such as: photo, gender, nickname, mobile phone number, landline phone number, date of birth, level of education, delivery addresses, alternative e-mail address, bank card details, etc.;
c) When you place an order, you provide us with information such as: the desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.

We may also collect and further process certain information regarding your behavior while visiting our website or using the smartphone app, to personalize your online experience and to provide you with offers tailored to your profile. We invite you to find out more details in this regard by consulting the section on the purposes of the processing below. We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation into special categories of personal data. We also do not want to collect or process data of minors under the age of 16.

3. What are the purposes and grounds of the processing

We will use your personal data. personal data for the following purposes:

i. For the provision of MyEDU services for your benefit.

This general purpose may include, where appropriate, the following:
a) Creating and managing the account within the MyEDU platform;
b) Processing of orders, including their taking, validation, dispatch, and invoicing;
c) Solving cancellations or problems of any kind related to an order, to the purchased goods or services;
d) Return of products according to the legal provisions;
e) Reimbursement of the value of the products according to the legal provisions;
f) Providing support services, including providing answers to your questions about your orders or MyEDU goods and services.
Processing of your personal data for these purposes it is in most cases necessary for the conclusion and performance of a contract between MyEDU and you. Also, certain processing processes subsumed to these purposes are required by the applicable legislation, including tax and accounting legislation.

ii. To improve our services

We always want to offer you the best online buying experience. For this, we may collect and use certain information in connection with your behavior. by the Buyer, we can invite you to fill in satisfaction questionnaires following the completion of an order, or we can carry out, directly or with the help of partners, studies and market research. We base these activities on our legitimate interest in doing business, always taking care that your rights and freedoms are not. fundamental not to be affected.

iii. For marketing

We want to keep you up to date on the best offers for the products / services you are interested in. In this regard , we can send you any type of message (such as: e-mail/SMS/phone/mobile push/web push/etc.) containing general and thematic information , information on products similar or complementary to those you have purchased , information on offers or promotions , information on products added in the "Account /My Cart" section or section "Account / Favorites" or you have shown interest in purchasing them , as well as other commercial communications such as market research and opinion polls , and we can display personalized recommendations on the website and in the smartphone app . To provide you with information of interest to you, we may use certain data regarding your behavior. by the buyer (e.g., products viewed / added to the Wishlist / purchased) to create a profile for you. We always ensure that these processing is carried out in compliance with your rights and freedoms. and that the decisions taken based on them have no legal effect on you. and does not affect you similarly to a significant extent. In most cases, we base our marketing communications on your consent. Advance. You can change your mind and withdraw your consent at any time by:
– Accessing the unsubscribe link displayed in the messages you receive from us. or by
– Contacting MyEDU using the contact details described above.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any situation where we use information about you. for a legitimate interest of ours, we take care of and take all necessary measures to ensure that your rights and freedoms are not so that your rights and freedoms are not. fundamental not to be affected. However, you can ask us at any time, by the means described above, to stop processing your personal data. personally, for marketing purposes, and we will comply with your request.

iiii. To defend our legitimate interests

There may be situations in which we will use or transmit information to protect our rights and commercial activity. These may include:
– Measures to protect the website and users of the MyEDU platform from cyber-attacks:
– Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
– Measures to manage various other risks.

The general basis of these types of processing is our legitimate interest in defending our commercial activity, being understood that we ensure that all the measures we take guarantee a balance between our interests and your rights and freedoms. Fundamental. Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the security of goods and values provided by the applicable legislation in this field.

4. How long do we keep your personal data?

As a rule, we will store your personal data. personally, if you have an account in the MyEDU platform. You can ask us at any time to delete certain information or close your account and we will comply with these requests, subject to the retention of certain information including after the closure of the account, in situations where applicable law or our legitimate interests so require.

5. To whom we transmit your personal data

We may transmit or provide access to certain of your personal data. the following categories of consignees: – courier service providers;
– payment / banking service providers;
– market research service providers;
– service providers.

If we are under a legal obligation or if necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities. We make sure that access to your data is open to you. by third parties, legal persons of private law, is carried out in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.

6. In which countries do we transfer your personal data personal

We currently store and process your personal data. personal data on the territory of Romania. However, we may transfer certain of your personal data. personal to entities located in the European Union or outside the Union, including in countries to which the European Commission has not recognized an adequate level of protection of personal data. We will always take steps to ensure that any international transfer of personal data is carefully handled to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, other safeguards, such as standard contractual clauses issued by the European Commission or certification schemes such as the Privacy Shield for the protection of personal data transferred from within the EU to the United States. You can contact us at any time, using the contact details set out above, to find out more information about the countries to which we transfer your data, as well as the guarantees we have put in place regarding these transfers.

7. How we protect the security of your personal data personal

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards. Transmission of your personal data Personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, while ensuring data redundancy. For making payments we use the services of the stripe payment processor. Any payment information is encrypted using HTTPS technology with TSL 1.3 encryption. Despite the measures taken to protect your personal data, we will not be in the process of protecting your personal data. Personally, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, with the risk that the data will be seen and used by unauthorized third parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.

8. What rights do you have

The General Data Protection Regulation recognizes several rights in relation to your personal data. personal. You can request access to your data, correct any mistakes in our files and / or you can object to the processing of your personal data. personal. You can also exercise your right to complain to the competent supervisory authority or to go to justice. Where applicable, you can also benefit from the right to request the deletion of your personal data. personal data, the right to restriction of the processing of your personal data. and the right to data portability. You can ask us:
- confirm that we are processing your personal data;
- to provide you with a copy of this data;
- provide you with other information about your personal data. personal data, such as the data we have, what we use it for, to whom we disclose it , how long we keep it , what rights you have , how you can make a complaint , where we obtained your personal data.

You can ask us to rectify or complete your personal data. inaccurate or incomplete personal character. We may try to verify the accuracy of the data before it is rectified. You can ask us to delete your personal data, but only if:
- they are no longer necessary for the purposes for which they were collected;
- you have withdrawn your consent (if the data processing is based on consent);
- you give in to a legal right to object;
- they have been processed illegally;

Response time: We aim to respond to any valid requests within a maximum of 20 days, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of 30 days. We'll let you know if we need more than 30 days.

We may ask you if you can tell us exactly what you want to receive or what worries you. This will help us to act faster and shorten the response time to your request. You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data. personal. In Romania, the contact details of the supervisory authority for data protection are as follows: National Supervisory Authority for Personal Data Processing, G-ral Bouled. Gheorghe Magheru nr. 28-30, Sector 1, postal code 010336, Bucharest, Tel.: +40.318.059.211 or +40.318.059.212; Email:

Without affecting your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any issue amicably. We remind you that you can contact at any time the MyEDU Data Protection Officer by sending your request through any of the following ways:
– by e-mail to: or
– by e-mail to: